BaynWallstreet

Royal Bank of Canada hired Ron Ruffini from Citigroup Inc. as a managing director at the company’s London office, part of a broader push by global firms to snap up bankers and traders. Read More

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Following a spike in complaints, call centre delays and staffing cuts, the federal finance minister has directed the Canada Revenue Agency (CRA) to implement a 100-day plan to resolve “unacceptable” levels of service for Canadians, especially at its call centres. Canadians are increasingly frustrated by the long wait times at call centres, unclear and inconsistent information on tax filing and issues with navigating the CRA website — and not everyone is convinced these issues can be resolved within Ottawa’s deadline. Here, Financial Post breaks down why Canadians are upset with the CRA and what improvements might fix the agency’s failures. Read More

Canada’s parking industry is comprised of myriad contracts and subcontracts, covering office and residential towers, with no accurate centralized data tracking rates or occupancy. Read More

Gold could rally to almost US$5,000 an ounce if the Federal Reserve’s independence were damaged and investors shifted just a small portion of holdings from Treasuries into bullion, Goldman Sachs Group Inc. said. Read More